18
I Use This!
Moderate Activity
Analyzed 3 days ago. based on code collected 3 months ago.

Project Summary

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.

Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements.

Tags

analysis bug_tracking callcenter cmdb cms configuration crm cti email enterprise helpdesk impact incident issue issue_tracking itil itsm management perl problem report request service severety sirios support sysadmin ticket tracking trend web workflow

In a Nutshell, OTRS ITSM...

This Project has No vulnerabilities Reported Against it

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Languages

Languages?height=75&width=75
Perl
80%
XML
19%
2 Other
1%

30 Day Summary

Feb 8 2017 — Mar 10 2017

12 Month Summary

Mar 10 2016 — Mar 10 2017
  • 475 Commits
    Up + 50 (11%) from previous 12 months
  • 9 Contributors
    Up + 4 (80%) from previous 12 months

Ratings

6 users rate this project:
4.66667
   
4.7/5.0
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