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Project Summary

Analyzed 3 months ago. based on code collected about 1 year ago.

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.

Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements.

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In a Nutshell, OTRS ITSM...

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Perl
82%
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2 Other
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Activity

30 Day Summary

Jun 1 2015 — Jul 1 2015

12 Month Summary

Jul 1 2014 — Jul 1 2015
  • 596 Commits
    Up + 118 (24%) from previous 12 months
  • 8 Contributors
    Down -2 (20%) from previous 12 months

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