18
I Use This!
High Activity
Analyzed 3 days ago. based on code collected 13 days ago.

Project Summary

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.

Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements.

Tags

analysis bug_tracking callcenter cmdb cms configuration crm cti email enterprise helpdesk impact incident issue issue_tracking itil itsm management perl problem report request service severety sirios support sysadmin ticket tracking trend web workflow

In a Nutshell, OTRS ITSM...

GNU Affero General Public License v3.0
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These details are provided for information only. No information here is legal advice and should not be used as such.

All Licenses

This Project has No vulnerabilities Reported Against it

Did You Know...

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    Black Duck offers a free trial so you can discover if there are open source vulnerabilities in your code
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    you can subscribe to e-mail newsletters to receive update from the Open Hub blog
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    in 2016, 47% of companies did not have formal process in place to track OS code
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    learn about Open Hub updates and features on the Open Hub blog

Languages

Languages?height=75&width=75
Perl
80%
XML
19%
2 Other
1%

30 Day Summary

Dec 6 2017 — Jan 5 2018

12 Month Summary

Jan 5 2017 — Jan 5 2018
  • 797 Commits
    Up + 332 (71%) from previous 12 months
  • 16 Contributors
    Up + 7 (77%) from previous 12 months

Ratings

6 users rate this project:
4.66667
   
4.7/5.0
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