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Analyzed 6 months ago. based on code collected over 1 year ago.

Project Summary

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.

Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements.

Tags

enterprise helpdesk cms severety crm issue itil configuration workflow perl sirios cmdb tracking trend issue_tracking bug_tracking request callcenter report cti web service sysadmin email analysis management support incident problem ticket impact itsm

In a Nutshell, OTRS ITSM...

This Project has No vulnerabilities Reported Against it

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Languages

Languages?height=75&width=75
Perl
82%
XML
17%
2 Other
1%

30 Day Summary

Jun 1 2015 — Jul 1 2015

12 Month Summary

Jul 1 2014 — Jul 1 2015
  • 596 Commits
    Up + 118 (24%) from previous 12 months
  • 8 Contributors
    Down -2 (20%) from previous 12 months

Ratings

6 users rate this project:
4.66667
   
4.7/5.0
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