18
I Use This!
Moderate Activity
Analyzed 16 days ago. based on code collected 16 days ago.

Project Summary

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.

Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements.

Tags

enterprise helpdesk cms severety crm issue itil configuration workflow perl sirios cmdb tracking trend issue_tracking bug_tracking request callcenter report cti web service sysadmin email analysis management support incident problem ticket impact itsm

In a Nutshell, OTRS ITSM...

This Project has No vulnerabilities Reported Against it

Did You Know...

  • ...
    Black Duck offers a free trial so you can discover if there are open source vulnerabilities in your code
  • ...
    data presented on the Open Hub is available through our API
  • ...
    in 2016, 47% of companies did not have formal process in place to track OS code
  • ...
    you can embed statistics from Open Hub on your site

Languages

Languages?height=75&width=75
Perl
80%
XML
19%
2 Other
1%

30 Day Summary

Jan 11 2017 — Feb 10 2017

12 Month Summary

Feb 10 2016 — Feb 10 2017
  • 469 Commits
    Up + 81 (20%) from previous 12 months
  • 10 Contributors
    Up + 6 (150%) from previous 12 months

Ratings

6 users rate this project:
4.66667
   
4.7/5.0
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