The aTicket project delivers extensive support ticket functionality for small to medium sized help desks services. Distributed under the GPL v.2 licence, it is based on earlier open source projects known as eTicket and osTicket.
Why does aTicket exist? Because the eTicket project has moved away from true open source. Although I can understand the reasons, it remains my belief that one of the healthiest ways to achieve sound development is to remain within the standard open source licences.
Why open source? Hardly needs stating here, but the key reasons are the ability to incorporate code from other good open source projects and the fairest protection for contributors to the project. New contributors welcome :)
These details are provided for information only. No information here is legal advice and should not be used as such.