Develop a simple Gmail based Helpdesk.
End users email to a central mail box. The central mailbox admin will use the icehelpdesk, to provide customer support.
1. My Tickets aka Inbox
2. Assign To (send to another helpdesk user)
3. Watchlist (Emails starred for importance)
4. Aging Tickets (Emails not answered for than 1 weeks)
Use Patent Claims
Include Install Instructions
These details are provided for information only. No information here is legal advice and should not be used as such.