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Analyzed about 1 hour ago. based on code collected about 7 hours ago.
Community Rating
2.0
   

Average Rating:   2.0/5.0
Number of Ratings:   1
Number of Reviews:   1

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Most Helpful Reviews

perk31 says:
Worth a look but needs help  
2.0
   
written over 16 years ago

Helpcore does much more than any other semi-free helpdesk package I've managed to find and offers features that many commercial applications do no, but there are some issues that you should be aware of.

My primary concern is the lack of continuous development on the product, at least the package available for download. Three years of stagnation coupled with the complete disregard of what community exists around the project is a disaster for any product and anyone seriously considering Helpcore will need to decide if they can live with the product as is. Of course you can contact the developers for custom work but for the prices they charge you can simply purchase a commercial product.

Helpcore is quite flexible and could be used by service organizations where job, equipment, and serial number tracking are very important. These tend to be areas that even commercial offerings tend to be lacking since most are designed for smaller internal help desks.

Helpcore's interface is sufficient but clunky, unintuitve and somewhat messy. Be prepared to spend some time learning how the different pieces fit together, and how to work around somethings that just don't make sense. If you are looking for a customer facing application you'll have to spend some time digging through the php to correct the numerous language and spelling issues throughout helpcore.

Helpcore includes a customer portal allowing end users to open and update calls, view their supported equipment, and access a knowledge base. Adding articles to the knowledge base is easy and straight forward and solved issues can be added to the knowledge base with the click of a mouse.

With various departments, building, and groups, Helpcore is very flexible in setting up users. A service company can use this to create tiered customers such as a reseller and their end users. Unfortunately a user in one department can see all of the equipment assigned to a company/customer. This may not be an issue for an internal help desk but it would definitely be a deal breaker for any service organization with customers who sell to end users. This major design flaw was brought to IO-Software's attention shortly after the initial release of Helpcore but has not been addressed.

In short Helpcore is more of a fit for internals help desks who do not need built in utilities such as network scanning or computer inventory. Everyone else should give Helpcore a test drive but definitely look at other solutions.

1 out of 1 users found the following review helpful.

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Most Recent Reviews

perk31 says:
Worth a look but needs help  
2.0
   
written over 16 years ago

Helpcore does much more than any other semi-free helpdesk package I've managed to find and offers features that many commercial applications do no, but there are some issues that you should be aware of.

My primary concern is the lack of continuous development on the product, at least the package available for download. Three years of stagnation coupled with the complete disregard of what community exists around the project is a disaster for any product and anyone seriously considering Helpcore will need to decide if they can live with the product as is. Of course you can contact the developers for custom work but for the prices they charge you can simply purchase a commercial product.

Helpcore is quite flexible and could be used by service organizations where job, equipment, and serial number tracking are very important. These tend to be areas that even commercial offerings tend to be lacking since most are designed for smaller internal help desks.

Helpcore's interface is sufficient but clunky, unintuitve and somewhat messy. Be prepared to spend some time learning how the different pieces fit together, and how to work around somethings that just don't make sense. If you are looking for a customer facing application you'll have to spend some time digging through the php to correct the numerous language and spelling issues throughout helpcore.

Helpcore includes a customer portal allowing end users to open and update calls, view their supported equipment, and access a knowledge base. Adding articles to the knowledge base is easy and straight forward and solved issues can be added to the knowledge base with the click of a mouse.

With various departments, building, and groups, Helpcore is very flexible in setting up users. A service company can use this to create tiered customers such as a reseller and their end users. Unfortunately a user in one department can see all of the equipment assigned to a company/customer. This may not be an issue for an internal help desk but it would definitely be a deal breaker for any service organization with customers who sell to end users. This major design flaw was brought to IO-Software's attention shortly after the initial release of Helpcore but has not been addressed.

In short Helpcore is more of a fit for internals help desks who do not need built in utilities such as network scanning or computer inventory. Everyone else should give Helpcore a test drive but definitely look at other solutions.

1 out of 1 users found the following review helpful.

Did this review help you? |