Project Summary
ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.
Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements.
In a Nutshell, OTRS ITSM...
GNU Affero General Public License v3.0
Permitted
Commercial Use
Modify
Distribute
Place Warranty
Forbidden
Sub-License
Hold Liable
Required
Disclose Source
Include Copyright
State Changes
Include License
Include Install Instructions
These details are provided for information only. No information here is legal advice and should not be used as such.
Project Security
Vulnerabilities per Version ( last 10 releases )
Project Vulnerability Report
Security Confidence Index
Vulnerability Exposure Index
Did You Know...
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in 2016, 47% of companies did not have formal process in place to track OS code
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65% of companies leverage OSS to speed application development in 2016
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