Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.
Eventum is used by the MySQL AB Technical Support team, and has allowed us to dramatically improve our response times. The source code is available through the GPL license.
These details are provided for information only. No information here is legal advice and should not be used as such.