It is the outcome of my work requirement and the need of practice my seam development skill. We need follow the IT auditing requirement, but the existing ITIL compatible applications such as OpenTicket are too complext to use for our company. Besides they are mostly written in php, it's hard to maintain and expand for Java developer. So I decide to use the seam framework to develop one for IT management.
Seam-ITIL has below features:
Workflow based account management. Auditing of account especially root account of servers. much more to add...
See my TODO list in Wiki.
Use Patent Claims
Include Install Instructions