OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to
... [More] inbound inquiries.
OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]
ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.
Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning
... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]
Currently Uses PyASN1 to allow python to communicate with a CSTA phone system. (an Alcatel OmniPCX Office to be accurate)
CSTA Phase I is partly Covered but not entirely complete in any way
CSTA is based on ROSE (Remote Operations Service Element), ASCE see
... [More] http://en.wikipedia.org/wiki/Computer-supported_telecommunications_applications and http://www.ecma-international.org/activities/Communications/TG11/cstaIII.htm for more details.
Please feel free to adapt code to your own needs.......... [Less]
Written in C++, VVsip is a free SIP APIs provided by www.letsvv.com that can be integrated to a Windows application easily to make the application be able to communicate in voice with other SIP devices and phones.
Open CSTA is an implementation of the ECMA-269 standard (Services for Computer Supported Telecommunications Applications (CSTA) Phase III). Java. Other languages in the future.
Currently supported phone systems are Siemens Hipath 3000 series, Ericsson App Link 4.0.
Skeleton code exists for asterisk.