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OTRS

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  Analyzed 11 months ago

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to ... [More] inbound inquiries. OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution. [Less]

1.56M lines of code

34 current contributors

11 months since last commit

51 users on Open Hub

Activity Not Available
4.07143
   
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OTRS ITSM

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  Analyzed 11 months ago

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning ... [More] Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements. [Less]

240K lines of code

16 current contributors

11 months since last commit

17 users on Open Hub

Activity Not Available
4.66667
   
I Use This