The project is currently limited to the call centers that are of inbound nature. The agents taking calls are assessed over productivity while balancing with the service levels. This simulator works at a process level and I am trying to make it work at interprocess level by including the skill based routing.
Besides, there are so many possible alterations to ensure that the project is beneficial to those who may use it in future. Therefore, I invite other programmers and developer to help me make this project better.
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