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Analyzed 8 months ago. based on code collected 12 months ago.

Project Summary

Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.

Tags

helpdesk helpdesksystem php support supportdesk ticket ticketmanager ticket_system tickettracking web

In a Nutshell, Support Incident Tracker...

GNU General Public License v2.0 or later
Permitted

Commercial Use

Modify

Distribute

Place Warranty

Forbidden

Sub-License

Hold Liable

Required

Distribute Original

Disclose Source

Include Copyright

State Changes

Include License

These details are provided for information only. No information here is legal advice and should not be used as such.

Project Security

Vulnerabilities per Version ( last 10 releases )

Project Vulnerability Report

Security Confidence Index

Poor security track-record
Favorable security track-record

Vulnerability Exposure Index

Many reported vulnerabilities
Few reported vulnerabilities

Did You Know...

  • ...
    in 2016, 47% of companies did not have formal process in place to track OS code
  • ...
    data presented on the Open Hub is available through our API
  • ...
    65% of companies leverage OSS to speed application development in 2016
  • ...
    compare projects before you chose one to use
About Project Security

Languages

Languages?height=75&width=75
PHP
86%
JavaScript
9%
4 Other
5%

30 Day Summary

Jul 29 2019 — Aug 28 2019

12 Month Summary

Aug 28 2018 — Aug 28 2019

Ratings

4 users rate this project:
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