51
I Use This!
Very High Activity
Analyzed 2 days ago. based on code collected 3 days ago.

Project Summary

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to inbound inquiries.

OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution.

Tags

callcenter communication crm cti email help helpdesk incident issue issue_tracking itsm management otrs perl problem request service servicedesk sirios sla support supportdesk ticket ticket_system time_tracking tracking web workflow

Badges

GNU Affero General Public License v3.0
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These details are provided for information only. No information here is legal advice and should not be used as such.

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Project Security

Vulnerabilities per Version ( last 10 releases )

There are no reported vulnerabilities

Project Vulnerability Report

Security Confidence Index

Poor security track-record
Favorable security track-record

Vulnerability Exposure Index

Many reported vulnerabilities
Few reported vulnerabilities

Did You Know...

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    Black Duck offers a free trial so you can discover if there are open source vulnerabilities in your code
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About Project Security

Languages

Languages?height=75&width=75
Perl
63%
XML
29%
7 Other
8%

30 Day Summary

Jun 16 2018 — Jul 16 2018

12 Month Summary

Jul 16 2017 — Jul 16 2018
  • 2165 Commits
    Down -215 (9%) from previous 12 months
  • 38 Contributors
    Up + 7 (22%) from previous 12 months

Ratings

15 users rate this project:
4.13333
   
4.1/5.0
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