Project Summary
OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to inbound inquiries.
OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution.
In a Nutshell, OTRS...
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has a well established, mature codebase
maintained by a large development team
with decreasing Y-O-Y commits -
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took an estimated 315 years of effort (COCOMO model)
starting with its first commit in December, 2001
ending with its most recent commit over 3 years ago
GNU Affero General Public License v3.0
Permitted
Commercial Use
Modify
Distribute
Place Warranty
Forbidden
Sub-License
Hold Liable
Required
Disclose Source
Include Copyright
State Changes
Include License
Include Install Instructions
These details are provided for information only. No information here is legal advice and should not be used as such.
Project Security
Vulnerabilities per Version ( last 10 releases )
There are no reported vulnerabilities
Project Vulnerability Report
Security Confidence Index
Vulnerability Exposure Index
Did You Know...
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55% of companies leverage OSS for production infrastructure
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anyone with an Open Hub account can update a project's tags
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in 2016, 47% of companies did not have formal process in place to track OS code
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by exploring contributors within projects, you can view details on every commit they have made to that project
30 Day SummaryJul 19 2018 — Aug 18 2018
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12 Month SummaryAug 18 2017 — Aug 18 2018
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