51
I Use This!
Very High Activity
Analyzed 1 day ago. based on code collected 5 days ago.

Project Summary

OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, help desk, etc. departments to react quickly to inbound inquiries.

OTRS is also the framework for OTRS::ITSM, an ITIL compliant Open Source IT Service Management Solution.

Tags

callcenter communication crm cti email help helpdesk incident issue issue_tracking itsm management otrs perl problem request service servicedesk sirios sla support supportdesk ticket ticket_system time_tracking tracking web workflow

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GNU Affero General Public License v3.0
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These details are provided for information only. No information here is legal advice and should not be used as such.

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Project Security

Vulnerabilities per Version ( last 10 releases )

Project Vulnerability Report

Security Confidence Index

Poor security track-record
Favorable security track-record

Vulnerability Exposure Index

Many reported vulnerabilities
Few reported vulnerabilities

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About Project Security

Languages

Languages?height=75&width=75
Perl
65%
XML
26%
7 Other
9%

30 Day Summary

Jan 22 2018 — Feb 21 2018

12 Month Summary

Feb 21 2017 — Feb 21 2018
  • 2775 Commits
    Up + 565 (25%) from previous 12 months
  • 40 Contributors
    Up + 18 (81%) from previous 12 months

Ratings

15 users rate this project:
4.13333
   
4.1/5.0
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