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Analyzed 8 months ago. based on code collected almost 2 years ago.

Project Summary

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.

Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements.

Tags

analysis bug_tracking callcenter cmdb cms configuration crm cti email enterprise helpdesk impact incident issue issue_tracking itil itsm management perl problem report request service severety sirios support sysadmin ticket tracking trend web workflow

GNU Affero General Public License v3.0
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Include Copyright

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Include Install Instructions

These details are provided for information only. No information here is legal advice and should not be used as such.

Project Security

Vulnerabilities per Version ( last 10 releases )

Project Vulnerability Report

Security Confidence Index

Poor security track-record
Favorable security track-record

Vulnerability Exposure Index

Many reported vulnerabilities
Few reported vulnerabilities

Did You Know...

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About Project Security

Languages

Languages?height=75&width=75
Perl
89%
XML
8%
2 Other
3%

30 Day Summary

Jul 19 2018 — Aug 18 2018

12 Month Summary

Aug 18 2017 — Aug 18 2018
  • 1019 Commits
    Up + 658 (182%) from previous 12 months
  • 19 Contributors
    Up + 7 (58%) from previous 12 months

Ratings

6 users rate this project:
4.66667
   
4.7/5.0
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