Project Summary
ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.
Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements.
In a Nutshell, OTRS ITSM...
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has a well established, mature codebase
maintained by a average size development team
with decreasing Y-O-Y commits -
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took an estimated 54 years of effort (COCOMO model)
starting with its first commit in February, 2007
ending with its most recent commit over 3 years ago
GNU Affero General Public License v3.0
Permitted
Commercial Use
Modify
Distribute
Place Warranty
Forbidden
Sub-License
Hold Liable
Required
Disclose Source
Include Copyright
State Changes
Include License
Include Install Instructions
These details are provided for information only. No information here is legal advice and should not be used as such.
Project Security
Vulnerabilities per Version ( last 10 releases )
Project Vulnerability Report
Security Confidence Index
Vulnerability Exposure Index
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30 Day SummaryJul 19 2018 — Aug 18 2018
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12 Month SummaryAug 18 2017 — Aug 18 2018
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