17
I Use This!
Activity Not Available
Analyzed 10 months ago. based on code collected 10 months ago.

Project Summary

ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.

Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Controlling; flexible configuration, customizing and expandability regarding your individual requirements.

Tags

analysis bug_tracking callcenter cmdb cms configuration crm cti email enterprise helpdesk impact incident issue issue_tracking itil itsm management perl problem report request service severety sirios support sysadmin ticket tracking trend web workflow

GNU Affero General Public License v3.0
Permitted

Commercial Use

Modify

Distribute

Place Warranty

Forbidden

Sub-License

Hold Liable

Required

Disclose Source

Include Copyright

State Changes

Include License

Include Install Instructions

These details are provided for information only. No information here is legal advice and should not be used as such.

All Licenses

This Project has No vulnerabilities Reported Against it

Did You Know...

  • ...
    nearly 1 in 3 companies have no process for identifying, tracking, or remediating known open source vulnerabilities
  • ...
    anyone with an Open Hub account can update a project's tags
  • ...
    65% of companies leverage OSS to speed application development in 2016
  • ...
    you can embed statistics from Open Hub on your site

Languages

Languages?height=75&width=75
Perl
80%
XML
19%
2 Other
1%

30 Day Summary

Jul 19 2018 — Aug 18 2018

12 Month Summary

Aug 18 2017 — Aug 18 2018
  • 794 Commits
    Up + 433 (119%) from previous 12 months
  • 16 Contributors
    Up + 4 (33%) from previous 12 months

Ratings

6 users rate this project:
4.66667
   
4.7/5.0
Click to add your rating
   Spinner
Review this Project!